Navigating Conflict and Leading Through Challenges
By the end of the week, students will demonstrate their ability to manage professional challenges by participating in a workplace simulation involving a conflict scenario, where they will practice giving and receiving feedback, proposing solutions, and support collaboration.
Key Business English Objectives:
- Communicate effectively in difficult or high-pressure situations.
- Give and receive constructive feedback with clarity and empathy.
- Respond to complaints or criticism using professional language and tone.
- Offer guidance, support, and solutions in team settings.
- Strengthen collaboration and conflict-resolution skills in multicultural environments.
Class Dynamic
Team-based and experiential. Students will take on different roles (e.g. team lead, employee, client) to explore a range of perspectives and practice emotional intelligence, active listening, and problem-solving in real-time. Group debriefs and instructor coaching will help translate language practice into practical, professional skills.